Senior Support Engineer

Ema

3 months ago

4.1 on Glassdoor

Remote

Full Time

Senior

1 applicant

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About this role

The Senior Support Engineer at Ema is responsible for delivering exceptional post-deployment support for enterprise product solutions, managing customer-facing incidents, and facilitating timely issue resolution by collaborating with Implementation and Engineering teams. This role requires triaging complex issues, creating detailed bug reports, tracking key support metrics, and providing proactive status updates to customers while maintaining clear communication with both technical and non-technical stakeholders. With over 4 years of experience in support engineering, this position involves diagnosing AI application performance issues, contributing to support process improvements, and actively participating in escalation and on-call rotations.

Skills

About Ema

ema.co

Ema is a cutting-edge technology company specializing in AI-driven solutions for enterprises, providing a universal AI employee that adapts and evolves to meet various organizational needs. Their AI agents are designed to enhance productivity across all roles and industries, going beyond simple automation to learn and improve over time. Ema's innovative tools support businesses in building and deploying a capable AI workforce, ensuring operational efficiency and success in an increasingly digital landscape.