Associate Analyst, Service Desk
US0013 Sysco Central Texas (Division of USA I)(5 months ago)
About this role
A Service Desk Analyst who serves as the initial contact for Sysco associates and internal customers, delivering level 0 and level 1 technical support via phone and live chat. The role logs and tracks incidents and requests in ServiceNow, facilitating timely resolution or escalation while supporting business hours and on-call rotations.
Required Skills
- ServiceNow
- Troubleshooting
- Customer Support
- Incident Management
- Microsoft Office365
- Cloud Architecture
- Hardware
- Networking
- Communication
- Knowledge Management
+1 more
Qualifications
- High School Diploma or Equivalent
- 4 Years College Preferred
- ITSMv3 / ITIL
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- AWS Certification
- MCSE
About US0013 Sysco Central Texas (Division of USA I)
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