Technical Support Representative

Clinical Careers Page(1 month ago)

HybridFull TimeJunior$34,000 - $62,600Technical Support

About this role

A Technical Support Representative at CVS Health provides frontline technical assistance to store, pharmacy, and Minute Clinic employees, diagnosing and resolving issues with hardware, POS, and clinical systems. The role focuses on timely, customer-focused support and documentation of incidents in case-tracking tools to achieve first-call resolution. The position is full-time and offers a work-from-home option with expectations for scheduled shifts including one weekend per week.

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Required Skills

Technical Support
Troubleshooting
Customer Service
Problem Escalation
Documentation
Case Tracking
Hardware
POS
Pharmacy Systems
Call Handling

+1 more

Qualifications

High School Diploma or GED

About Clinical Careers Page

cvshealth.com

CVS Health is America's leading health solutions company, providing integrated services across retail pharmacy (CVS Pharmacy), pharmacy benefits management (CVS Caremark), and health insurance (Aetna). The company offers pharmacy services, health plans, clinical care (including MinuteClinic), and health-and-wellness programs for consumers, employers, and government payers. By combining a large national retail footprint with claims processing, care management, and clinical services, CVS Health aims to coordinate care, lower costs, and improve health outcomes. Businesses and consumers use its solutions for medication management, plan administration, and in-person and virtual care.

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