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Senior Support Engineer at WRITER - ApplyBlast

Senior Support Engineer

WRITER

2 months ago

3.8 on Glassdoor

New York, New York, United States

Hybrid

Full Time

Senior

0 applicants

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About this role

The Senior Support Engineer at Writer will lead enterprise customer support, handling complex production issues, debugging custom Python and no-code agents, and collaborating with cross‑functional teams to improve the platform. The role emphasizes automation, AI‑driven tools, and gathering product feedback to shape roadmap and reduce resolution times.

Responsibilities

Own triage and resolution of complex production issues
Guide technical end users by debugging custom Python and no‑code agents
Build and maintain automated diagnostic tools to scale support operations

Skills

About WRITER

writer.com

Headquarters

San Francisco, California, United States

Company Size

51-200 employees

Founded

2020

View Profile

WRITER is an enterprise AI agent platform trusted by Fortune 500 companies, purpose-built to help teams execute and scale on-brand, compliant work across marketing, sales, support, and more. Its platform includes proprietary Palmyra LLMs, a Knowledge Graph, and AI Studio, enabling organizations to build and deploy AI agents that encode company-specific context, standards, and workflows. WRITER is designed for both business and IT teams, offering robust security, compliance certifications, and seamless integration with existing enterprise systems.