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Senior Systems Engineer, Technical Support at Calix - ApplyBlast

Senior Systems Engineer, Technical Support

Calix

4 months ago

United States

Hybrid

Full Time

Senior

0 applicants

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About this role

This Senior Technical Specialist role supports Communication Service Providers by providing escalation support for Calix One's cloud-first platform and connected Wi-Fi equipment. Candidates drive technical solutions, create documentation, and act as a bridge between customers and internal engineering teams. The position requires deep expertise in networking protocols, data analysis, and autonomous problem-solving in a fast-paced environment.

Responsibilities

Provide escalation support for customer technical product issues
Create technical documentation for internal and external audiences
Collaborate with executive teams to provide customer perspectives
Analyze data to explain situations and recommend improvements
Support early adopter customers with new cloud and Wi-Fi products

Skills

Qualifications

BS or MS in EE, CS, or equivalent

About Calix

calix.com

Headquarters

San Jose, California, United States

Company Size

1001-5000 employees

Founded

1999

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Calix is an AI platform company that provides cloud and software platforms, systems, and services for communications service providers. Its AI-native Calix One platform unifies appliances, cloud software, AI agents, and managed services, enabling service providers to transform operations, grow subscriber bases, and deliver differentiated experiences. Calix serves a broad range of providers including telcos, cable operators, utilities, municipalities, and wireless ISPs across national and regional markets.