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Technical Support Engineer at Calix - ApplyBlast

Technical Support Engineer

Calix

9 days ago

Remote

Full Time

Senior

0 applicants

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About this role

This role focuses on providing escalated technical support for Calix Cloud, EXOS, and Managed Services, resolving complex customer issues and collaborating with development teams to fix product defects. The position involves mentoring frontline support engineers, creating technical documentation, and representing the voice of the customer to drive improvements and innovation. It requires strong troubleshooting skills and a deep understanding of networking technologies to support Communication Service Providers.

Responsibilities

Own escalated technical issues and provide direct support to customers
Identify product bugs and partner with Development to resolve defects
Mentor and upskill frontline Calix support engineers

Skills

Qualifications

BS/MS in Electrical Engineering, Computer Science, or equivalent experience

About Calix

calix.com

Headquarters

San Jose, California, United States

Company Size

1001-5000 employees

Founded

1999

View Profile

Calix is an AI platform company that provides cloud and software platforms, systems, and services for communications service providers. Its AI-native Calix One platform unifies appliances, cloud software, AI agents, and managed services, enabling service providers to transform operations, grow subscriber bases, and deliver differentiated experiences. Calix serves a broad range of providers including telcos, cable operators, utilities, municipalities, and wireless ISPs across national and regional markets.