Technical Account Manager (Customer Success Manager)
NICE(29 days ago)
About this role
The Technical Account Manager is a senior customer-facing role focused on ensuring key clients derive maximum value from NiCE products and act as strategic partners to the business. The role sits within Customer Success, reporting to the Manager, Customer Success, and supports long-term client retention, product adoption, and feedback-driven product improvements.
Required Skills
- Client Success
- Relationship Building
- Technical Support
- Troubleshooting
- Communication
- Knowledge Sharing
- Continuous Improvement
- Multitasking
- Contact Center
- Analytical Thinking
Qualifications
- Bachelor's Degree in Computer Science
- Bachelor's Degree in Business Information Systems
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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