Customer Support Specialist (PST Timezone)
Glooko
About this role
Glooko is seeking a Customer Support Specialist to deliver exceptional technical support for its diabetes management platform. The role involves assisting customers via multiple channels, troubleshooting issues, and providing feedback to improve customer experience. The position offers an opportunity to contribute to healthcare technology that helps manage diabetes more effectively.
Skills
Qualifications
About Glooko
glooko.comGlooko is a diabetes management platform that connects patients, providers, and medical devices to simplify diabetes care and enable remote patient monitoring. The platform aggregates data from glucose meters, CGMs, pumps and other devices into patient-facing apps and clinician dashboards, and provides analytics and care‑management workflows to support population health and virtual care. Health systems and care teams use Glooko to streamline clinical workflows, scale remote programs, and deliver measurable improvements in diabetes outcomes.
Recent company news
Yahoo FinanceGlooko Announces Acquisition of Monarch Medical Technologies, Maker of EndoTool® Glucose Management System, to Expand Connected Diabetes Care Offerings
Sep 23, 2025
Medical Device NetworkGlooko acquires Monarch to advance diabetes platform reach
Sep 23, 2025
Drug Delivery BusinessGlooko acquires Monarch Medical and its diabetes management tech
Sep 23, 2025
Business WireGlooko Appoints Former UCSF Health CEO and National Healthcare Leader Mark Laret to Board of Directors
1 month ago
TipRanksGlooko Executive Takes Leadership Role in American Diabetes Association Initiative
2 weeks ago
About Glooko
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Glooko.
Salary
$40k – $58k
per year