Customer Support Specialist (PST Timezone)

Glooko(8 days ago)

RemoteFull TimeJunior$40,000 - $58,000Customer Support

About this role

Glooko is seeking a Customer Support Specialist to deliver exceptional technical support for its diabetes management platform. The role involves assisting customers via multiple channels, troubleshooting issues, and providing feedback to improve customer experience. The position offers an opportunity to contribute to healthcare technology that helps manage diabetes more effectively.

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Required Skills

Customer Support
Troubleshooting
Technical Support
SaaS
Communication
Problem Solving
Medical Devices
Data Analysis
Support Lifecycle
Health Tech

Qualifications

1-3 Years Experience
SaaS Healthcare Support
Troubleshooting Skills
Zendesk
JIRA
Confluence
Salesforce

About Glooko

glooko.com

Glooko is a diabetes management platform that connects patients, providers, and medical devices to simplify diabetes care and enable remote patient monitoring. The platform aggregates data from glucose meters, CGMs, pumps and other devices into patient-facing apps and clinician dashboards, and provides analytics and care‑management workflows to support population health and virtual care. Health systems and care teams use Glooko to streamline clinical workflows, scale remote programs, and deliver measurable improvements in diabetes outcomes.

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