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© All Rights Reserved. ApplyBlast.com
fortive
The Customer Support Tier 2 Manager oversees a team of 10–20 technical support engineers, managing escalated issues for multiple SAAS products including Maintenance Connection, Meridian, and Vx Field. This role combines deep technical expertise with leadership skills to drive operational excellence, foster collaboration across engineering and technical operations teams, and ensure timely resolution of complex customer cases. The manager is responsible for product readiness, knowledge sharing, and leading incident management activities while mentoring staff on professional development.
Headquarters
Everett, Washington, United States
Company Size
10001+ employees
Founded
2016
Fortive is a diverse global technology company that partners across industries to innovate essential technologies for a safer, more productive world. Through a family of operating companies, it delivers measurement, diagnostics, and workflow solutions that enable better outcomes in work and life. Fortive operates with a strong continuous-improvement culture, powered by the Fortive Business System, and emphasizes values such as inclusion, diversity, equity, integrity, and growth. The company is committed to sustainability and responsible practices, aiming to create value for customers, employees, and communities worldwide.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for fortive.
7% below the average for this role
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