Senior Technical Program Manager, Service Delivery Systems

This role serves as a hands-on technical builder within the Global Customer Services Strategy & Operations team, owning the technical foundation that powers customer outcomes at scale through intelligent automation and AI workflows. The position sits at the intersection of engineering and program management, requiring the candidate to write code weekly while partnering with cross-functional teams to translate business requirements into reliable, auditable systems. Success is measured by business outcomes such as resolution rates and revenue-per-headcount rather than a technology roadmap.