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Senior Technical Service Advisor at Hewlett Packard Enterprise - ApplyBlast

Senior Technical Service Advisor

Hewlett Packard Enterprise

1 month ago

4.8 on Glassdoor

Bengaluru, Karnataka, India

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior Technical Service Advisor serves as the primary point of contact for post-sales customer service issues, representing HPE Networking to customers and the customer to Juniper. This role involves managing service deliverables, resolving technical issues within SLAs, and providing proactive consulting to optimize network performance and operational efficiency. The position requires close collaboration with internal engineering teams, partners, and account stakeholders to ensure successful service delivery and customer satisfaction.

Responsibilities

Represent HPE Networking customer service to customers and partners
Manage post-sales customer service issues and SLA compliance
Conduct technical analysis and health checks to optimize network performance

Skills

Qualifications

Bachelor's degree in electrical/electronic EngineeringBachelor's degree in Computer ScienceMBAHPE Aruba Networking – switchingHPE Aruba Networking – Campus access

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

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Discover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.