Tier 2 Technical Support Specialist
Boltontechnology
About this role
Bolt On Technology is seeking a Tier 2 Technical Support Specialist to provide advanced technical assistance for their software products. The role involves troubleshooting complex issues, handling escalations, and ensuring timely resolution to support customer satisfaction and improve internal processes.
Skills
About Boltontechnology
boltontechnology.comBolt On Technology provides cloud-based software and services for independent automotive repair shops to modernize operations, customer communications, and marketing. Its platform centralizes appointment scheduling, digital vehicle inspections, estimates and invoicing, parts/inventory and payment workflows, and gives managers performance analytics and mobile tools for technicians and advisors. In addition to software, Bolt On offers marketing automation, training and coaching to help shops increase revenue, improve efficiency, and retain customers. The company positions itself as an end-to-end operations and growth partner for repair shops across North America.
About Boltontechnology
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$45k – $60k
per year