Senior Technical Support Analyst
Artera
About this role
Artera is seeking a Senior Technical Support Analyst to provide application support for their pharmacy and patient communication products. The role involves troubleshooting complex applications, conducting root cause analysis, and working directly with customers to resolve issues and ensure satisfaction.
Skills
Qualifications
About Artera
artera.ioIndustry
Healthcare
Artera is a patient communication platform (Healthcare Messenger) that helps healthcare organizations engage single patients, specific cohorts, or entire patient populations through intelligent, secure messaging. It offers targeted campaigns, automated reminders and workflows, and two‑way communication to improve outreach, adherence, and patient experience. Built to integrate with clinical systems and support compliant healthcare messaging, Artera provides segmentation and analytics to measure and optimize engagement. Providers use it to reduce no‑shows, streamline patient outreach, and manage population health more effectively.
Recent company news
TipRanksArtera Highlights Role in Emerging Healthcare AI Interoperability Standards at HIMSS26
2 days ago
Fierce HealthcareArtera clinches $65M in funding to build out AI agents for patient communication
Dec 5, 2025
PR NewswireArtera Secures $65M Growth Investment and Reaches $100M CARR
Dec 3, 2025
MorningstarArtera Named #1 Best in KLAS for Patient Communications
2 weeks ago
The SaaS NewsArtera Secures $65M Growth Investment
Dec 4, 2025
About Artera
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Artera.
Salary
$75k – $95k
per year