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Technical Support Engineer at Keyfactor, Inc. - ApplyBlast

Technical Support Engineer

Keyfactor, Inc.

3 days ago

Cleveland, Ohio, United States

Hybrid

Full Time

Medior

0 applicants

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About this role

The Support Engineer (Tier II) provides advanced technical expertise to diagnose, troubleshoot, and resolve complex customer issues impacting product performance and business operations. Serving as a critical escalation point, the role involves conducting root cause analysis, driving timely resolutions, and collaborating with cross-functional teams to ensure customer satisfaction and operational stability. The position emphasizes proactive problem management, continuous improvement, and clear communication to strengthen long-term customer confidence.

Responsibilities

Diagnose and resolve complex customer issues impacting product performance
Conduct root cause analysis and implement sustainable solutions
Manage escalations and collaborate cross-functionally with engineering teams

Skills

About Keyfactor, Inc.

keyfactor.com

Headquarters

Independence, Ohio, United States

Company Size

201-500 employees

Founded

2001

View Profile

Keyfactor is a security software company that provides public key infrastructure (PKI) and certificate lifecycle management solutions to help organizations securely issue, manage, and automate SSL/TLS and machine identities. Its offerings include PKI-as-a-Service, EJBCA Enterprise (a quantum-ready certificate authority), and tools for automating certificate issuance, renewal, and governance across public and private environments. Keyfactor focuses on protecting every machine and digital transaction with trusted identities, supporting enterprise scale, APIs, and integrations for cloud, IoT, and hybrid infrastructures. Organizations use Keyfactor to reduce certificate risk, streamline cryptographic key management, and maintain compliance.