Senior Technical Support Engineer I

Ping Identity

3 months ago

4.1 on Glassdoor

Singapore

Hybrid

Full Time

Senior

0 applicants

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About this role

The Senior Technical Support Engineer at Ping Identity is part of a global support team delivering continuous, high-quality technical assistance for the company’s identity platform. The role operates on shifted schedules (including weekends) to provide follow-the-sun coverage and ensures excellent customer experiences while coordinating with engineering, SRE, product, and customer success teams. The position supports enterprise customers across cloud and on-premises environments and helps maintain service reliability and compliance.

Skills

Qualifications

Bachelor's Degree5 Years Experience

About Ping Identity

pingidentity.com

Ping Identity is an identity security company that provides enterprise-grade identity and access management to protect users and every digital interaction. Its platform offers single sign-on, multi‑factor and adaptive authentication, access management, federation and API security, and customer/workforce identity solutions (e.g., PingOne, PingFederate, PingID). Ping emphasizes frictionless user experiences, risk‑based access controls, and interoperability across cloud, on‑premises, and hybrid environments to support modernization and digital transformation. Organizations choose Ping for its standards-based, scalable identity platform and broad integrations.