Technical Support Engineer

Jama Software(28 days ago)

RemoteFull TimeMedior$88,754 - $118,831 (estimated)Customer Support

About this role

A Technical Support Engineer at Jama Software is a customer-facing technical specialist for Jama Connect who helps ensure high service quality across cloud and self-hosted environments. The role contributes to the continuous improvement of the support organization, collaborates with internal teams and external stakeholders, and helps maintain product reliability through knowledge sharing and process refinement.

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Required Skills

Java
Linux
REST API
Docker
Kubernetes
Troubleshooting
Zendesk
Datadog
VirtualBox
IntelliJ IDEA

+12 more

Qualifications

Bachelor's Degree in Computer Science or Related Field

About Jama Software

jamasoftware.com

Jama Software provides Jama Connect, a requirements management platform for complex products, systems, and software development. The platform delivers live traceability, real-time collaboration, review workflows, test and quality management, risk and hazard analysis, reuse/baseline management, and AI/NLP tools to improve requirements quality. It integrates via REST APIs and universal ReqIF support, is SOC 2 Type II and TÜV SÜD validated for safety-related development, and is offered as a scalable subscription with high-availability SLAs. Engineering and product teams use Jama Connect to align stakeholders, shorten development cycles, reduce rework, and support compliant, safety-critical development.