Technical Support Engineer
Jama Software
About this role
A Technical Support Engineer at Jama Software is a customer-facing technical specialist for Jama Connect who helps ensure high service quality across cloud and self-hosted environments. The role contributes to the continuous improvement of the support organization, collaborates with internal teams and external stakeholders, and helps maintain product reliability through knowledge sharing and process refinement.
Skills
Qualifications
About Jama Software
jamasoftware.comJama Software provides Jama Connect, a requirements management platform for complex products, systems, and software development. The platform delivers live traceability, real-time collaboration, review workflows, test and quality management, risk and hazard analysis, reuse/baseline management, and AI/NLP tools to improve requirements quality. It integrates via REST APIs and universal ReqIF support, is SOC 2 Type II and TÜV SÜD validated for safety-related development, and is offered as a scalable subscription with high-availability SLAs. Engineering and product teams use Jama Connect to align stakeholders, shorten development cycles, reduce rework, and support compliant, safety-critical development.
Recent company news
The Manila TimesRequirements Management Software Jama Connect Breaks Records for Scalability
1 month ago
PR NewswireFrancisco Partners to Acquire Jama Software For $1.2B
Mar 18, 2024
GeekWireJama Software to be acquired for $1.2B in significant exit for Portland-based company
Mar 18, 2024
OregonLive.comPortland-based Jama Software sells for $1.2 billion
Mar 19, 2024
MadronaBreaking Conventional Wisdom: Jama Software’s Blueprint for Profitable Growth
Dec 4, 2024
About Jama Software
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Jama Software.
Salary
$89k – $119k
per year