Senior Technical Support Engineer II

Ping Identity(1 month ago)

HybridFull TimeSenior$122,994 - $164,573 (estimated)Support

About this role

A Senior Support Engineer (Elite team) at Ping Identity is a specialist role focused on ensuring top-tier customers have secure, seamless experiences with the company’s identity platform. The position emphasizes deep technical knowledge across identity technologies and cloud platforms and close collaboration with product and engineering teams. It also contributes to improving support processes and enabling operational reliability for critical customers.

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Required Skills

Customer Support
Troubleshooting
Communication
Root Cause
Documentation
Collaboration
Linux
Virtualization
Cloud Platforms
DevOps

+15 more

Qualifications

Bachelor's Degree
Technical Degree Preferred (CS/CIS/Computer Engineering)
5+ Years Experience

About Ping Identity

pingidentity.com

Ping Identity is an identity security company that provides enterprise-grade identity and access management to protect users and every digital interaction. Its platform offers single sign-on, multi‑factor and adaptive authentication, access management, federation and API security, and customer/workforce identity solutions (e.g., PingOne, PingFederate, PingID). Ping emphasizes frictionless user experiences, risk‑based access controls, and interoperability across cloud, on‑premises, and hybrid environments to support modernization and digital transformation. Organizations choose Ping for its standards-based, scalable identity platform and broad integrations.