Customer Support Specialist II

OnBoard

3 months ago

3.6 on Glassdoor

Remote

Full Time

Medior

6 applicants

View Job Listing

Apply to 100+ jobs

About this role

A Software Support Specialist II is a Tier 2 subject matter expert for the company’s platform who supports escalated customer issues and represents customer needs to Product and Engineering. The role is focused on maintaining deep product knowledge and enabling a top-tier customer experience through cross-functional collaboration. This is a remote position based in the Toronto metro area with required availability during specified support hours and participating in rotating on-call shifts.

Skills

About OnBoard

onboardmeetings.com

OnBoard provides an AI-powered board management platform and board portal designed to simplify governance and meeting workflows for boards and leadership teams. The software centralizes secure document distribution, agenda and packet creation, meeting scheduling, and collaboration so directors can prepare, meet, and make decisions more efficiently. OnBoard emphasizes reducing complexity through automation and board intelligence features, plus integrations and analytics to improve governance, compliance, and productivity. The company serves corporate and nonprofit boards with cloud and mobile access and enterprise-grade security and support.