Senior Technical Support Engineer
NICE(10 days ago)
About this role
NICE Ltd. is hiring a Senior Technical Support Engineer to serve as a point of contact for large enterprise customers, providing advanced technical support and troubleshooting for NICE CXone products. The role involves managing high-impact cases, collaborating with internal teams, and engaging with customers throughout implementation and support phases.
Required Skills
- SaaS
- Telecommunications
- Contact Center Software
- Networking
- APIs
- SIP
- VOIP
- Troubleshooting
- Customer Support
- Scripting
Qualifications
- Degree in technology-related field or equivalent experience
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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