Senior Technical Support Engineer
NICE
About this role
NiCE is seeking a technically skilled support engineer to provide advanced technical assistance for their contact centre software, focusing on troubleshooting, root cause analysis, and customer communication. The role involves collaboration across teams, knowledge sharing, and maintaining high service standards.
Skills
Qualifications
About NICE
nice.comIndustries
Technology, Consulting, Finance
NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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About NICE
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for NICE.
Salary
$60k – $80k
per year