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Senior Technical Support Engineer at Zip Co Limited - ApplyBlast

Senior Technical Support Engineer

Zip Co Limited

3 months ago

Remote

Full Time

Senior

0 applicants

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About this role

A Senior Technical Support Engineer serves as the final technical escalation point for enterprise customers, conducting deep-dive investigations and collaborating directly with engineering to resolve complex issues across integrations and workflows. The role requires operational rigor to improve support processes, simplify technical concepts for stakeholders, and act as a voice of the customer to influence product roadmaps. You will master Zip's architecture, including procurement workflows, ERP integrations, and identity provisioning, while utilizing observability tools to diagnose systemic failures.

Responsibilities

Serve as the final technical escalation point for complex customer issues
Partner with engineering to troubleshoot integrations and workflow failures
Improve internal triage processes and debugging documentation standards
Act as a voice of the customer to influence product roadmaps
Analyze logs and observability data to identify systemic patterns

Skills

Qualifications

5–6 years technical experience2 years senior support/escalation experienceEnterprise customer support experienceDebugging and architectural masteryStrong communication skills

About Zip Co Limited

zip.co

Headquarters

Sydney, New South Wales, Australia

Company Size

1001-5000 employees

Founded

2013

View Profile

Zip is a digital financial services company that provides buy-now-pay-later and consumer credit products, letting customers split purchases into manageable repayments both online and in‑store. Its product suite includes everyday interest‑free plans (Zip Pay), larger lines of credit (Zip Money/Zip Plus) and personal loan options, together with merchant tools and integrations to offer flexible checkout experiences. Zip operates across Australia, New Zealand, North America and Canada, emphasizing transparent pricing, an app‑driven user experience, and partnerships that help retailers drive sales.