Senior Technical Support Specialist

Kajabi(4 months ago)

RemoteFull TimeSenior$125,830 - $169,445 (estimated)Support

About this role

Kajabi is a creator commerce platform that enables creators to build and grow online businesses. The T2/Senior Technical Support Specialist is a member of the Support team who provides technical assistance to customers and teammates, acts as an escalation point, and supports the Technical Team Lead. The role emphasizes platform mastery, continual learning, and contributing to internal and customer-facing resources.

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Required Skills

Troubleshooting
Customer Support
Live Chat
Phone Support
Email Support
Help Desk
Problem Diagnosis
Documentation
Mentoring
Mac

+9 more

Qualifications

Bachelor's Degree in MIS or Computer Science

About Kajabi

kajabi.com

Kajabi is an all‑in‑one platform that helps creators and entrepreneurs build, market, and sell knowledge‑based businesses—online courses, coaching programs, memberships, communities, newsletters, and podcasts. It combines website and course builders, landing pages, email marketing and automation, payment and commerce tools, community hosting, and analytics so creators can run their business without stitching together multiple apps. With no‑code templates, pipelines, and integrations, Kajabi enables creators to centralize content, audience growth, and monetization to turn expertise into recurring revenue.