Customer Service (Hybrid)
SimplePractice(15 days ago)
About this role
A Customer Success Specialist (Product Specialist) at SimplePractice supports the company’s mission to improve the health and wellness industry by helping practitioners adopt and benefit from the SimplePractice platform. The role is based in Mexico City on the Customer Success team and contributes to customer satisfaction and product adoption. It focuses on delivering a practitioner-first experience that enables clinicians to run and grow their private practices.
Required Skills
- Customer Support
- Troubleshooting
- Onboarding
- Live Chat
- Email Support
- Phone Support
- Zendesk
- Google Workspace
- Communication
- Time Management
Qualifications
- Bachelor's Degree
About SimplePractice
simplepractice.comSimplePractice is a HIPAA‑compliant EHR and practice management platform built for therapists and other health & wellness professionals. Used by 225,000+ clinicians, it centralizes scheduling, documentation, billing and insurance claims, secure telehealth, and a client portal across web and mobile. The product emphasizes ease of use, data security, and integrations to help solo practitioners and small practices manage appointments, notes, payments, and compliance, with a free trial to get started.
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