Senior Technical Support Specialist

Iterable(3 days ago)

RemoteFull TimeMedior$70,000 - $90,000Customer Support

About this role

Iterable is a leading AI-driven customer engagement platform that enables businesses to create personalized, cross-channel marketing experiences with a focus on security, compliance, and growth. The company fosters a culture of innovation, diversity, and inclusion, serving a global client base and emphasizing employee development and values.

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Required Skills

Customer Support
Technical Troubleshooting
Zendesk
APIs
HTML
CSS
Javascript
Datadog
Email Platforms
SaaS

About Iterable

iterable.com

Iterable is an AI-powered cross-channel growth marketing platform that helps brands orchestrate personalized, data-driven customer experiences across email, SMS, push, in-app and other channels. It offers segmentation, multi-step journey orchestration, A/B testing, and machine-learning-driven personalization and optimization to boost engagement and lifetime value. The platform includes APIs and integrations to centralize customer data, automate campaigns, and measure performance in real time. Marketers use Iterable to deliver dynamic, timely messages that scale retention and revenue-focused programs.

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