Technical Support Engineer I (Remote - UK)

Firstup(18 days ago)

RemoteFull TimeMedior$90,258 - $120,904 (estimated)Technical Support

About this role

A Technical Support Engineer at Firstup works with the company’s intelligent employee communication platform, supporting enterprise customers and contributing to service and product improvements. The role is remote (UK) and part of a team that leverages AI-driven analytics to enhance the employee experience and platform reliability. It emphasizes developing deep product expertise and collaborating across teams to influence SaaS service innovation.

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Required Skills

Troubleshooting
Root Cause
SQL
HTML
JavaScript
CSS
XML
APIs
Email Deliverability
CRM

+2 more

Qualifications

Bachelor’s Degree in Computer Science, Information Technology or a related field

About Firstup

firstup.io

Firstup is an intelligent employee communication platform that helps organizations engage people across the employee lifecycle with targeted, personalized messaging and multi-channel delivery. It combines content distribution and orchestration with behavioral and engagement analytics so internal communications, HR and frontline leaders can measure outcomes, drive adoption, and improve retention. Branded around the idea "Don't just communicate. Get outcomes.", Firstup focuses on turning internal communications into measurable business impact.