Technical Support Engineer I (Remote - UK)
Firstup
About this role
A Technical Support Engineer at Firstup works with the company’s intelligent employee communication platform, supporting enterprise customers and contributing to service and product improvements. The role is remote (UK) and part of a team that leverages AI-driven analytics to enhance the employee experience and platform reliability. It emphasizes developing deep product expertise and collaborating across teams to influence SaaS service innovation.
Skills
Qualifications
About Firstup
firstup.ioFirstup is an intelligent employee communication platform that helps organizations engage people across the employee lifecycle with targeted, personalized messaging and multi-channel delivery. It combines content distribution and orchestration with behavioral and engagement analytics so internal communications, HR and frontline leaders can measure outcomes, drive adoption, and improve retention. Branded around the idea "Don't just communicate. Get outcomes.", Firstup focuses on turning internal communications into measurable business impact.
Recent company news
PR NewswireFirstup Announces New Leaders to Advance Innovation and Customer Outcomes
Dec 18, 2025
Yahoo FinanceFirstup Elevates the Employee Experience with Advanced Personalization in Latest Platform Release
3 weeks ago
Fast CompanyThis trendy management structure harms workplace communication, a survey says
Oct 21, 2025
PR NewswireFirstup Delivers Deeper Personalization and Engagement with Latest Platform Release
Nov 20, 2025
IT Brief UKFirstup boosts employee comms with new personalisation tools
3 weeks ago
About Firstup
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Firstup.
Salary
$90k – $121k
per year
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