Senior Value Engineer/Forward Deployed Engineer
Mimica(1 month ago)
About this role
The Senior Value Engineer at Mimica acts as a strategic advisor to customers, leveraging AI-powered task mining to enhance operational efficiency and ensure customer success through tailored solutions. This role involves close collaboration with internal teams to execute account strategies, advocate for customer needs, provide technical support, and deliver actionable insights based on data analysis. Additionally, the position requires executing training and onboarding to drive user adoption, while identifying opportunities for upselling and aligning with the customers' business goals.
Required Skills
- Customer Success
- Strategic Advisor
- Issue Resolution
- Product Support
- Collaboration
- Upselling
- Cross-Selling
- Customer Advocacy
- Customer Success Plans
- Actionable Insights
+14 more
About Mimica
www.mimica.aiMimica is a cutting-edge process intelligence platform that leverages AI to automate process discovery, generate accurate process maps, and pinpoint areas for improvement and automation opportunities. Designed for large enterprises, Mimica enables organizations to analyze workflows efficiently, leading to significant cost savings and enhanced productivity. With features that support the identification, mapping, and optimization of business processes, Mimica plays a vital role in modernizing operations across various departments, ultimately driving digital transformation.