Senior Workforce Analyst

BILL(1 month ago)

HybridFull TimeSenior$84,900 - $124,800Customer Experience (CXO Shared Services)

About this role

A Senior Workforce Analyst at BILL is a data-focused role within the CXO Shared Services organization that supports the customer experience function. The position influences operational and strategic decisions through analysis, modeling, and cross-team collaboration. It is a senior-level role in a fast-growing fintech focused on improving service delivery and operational efficiency.

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Required Skills

Workforce Analytics
Capacity Planning
Workforce Modeling
Forecasting
Dashboarding
Reporting
KPI Monitoring
WFM Applications
Calabrio
Data Analysis

+6 more

About BILL

bill.com

Bill.com is a cloud-based financial operations platform for small and mid-sized businesses and accounting firms that automates accounts payable, accounts receivable, and spend and expense management. It centralizes bill capture, invoice presentment, approval workflows, and electronic payments while syncing with major accounting systems to improve cash‑flow visibility and reduce manual work. The platform also offers tools for budget control, virtual card and ACH payments, and access to working‑capital/credit solutions to help businesses manage spend and grow. Companies and advisers use Bill.com to shorten payment cycles, streamline collections, and consolidate financial operations in a single system.