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© All Rights Reserved. ApplyBlast.com
Assurant
A Senior Workforce Analyst ensures Contact Center Operations meet client Service Level Agreements (SLAs) by analyzing intraday call volumes, staffing levels, and historical performance across multiple sites. The role involves coordinating actions with vendor partners, managing overtime and vacancy time recommendations, and producing critical reports on systems issues and operational metrics to drive efficiency.
A leading global protection company that safeguards and services connected devices, homes, and automobiles in collaboration with the world’s top brands.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Assurant.
41% below the average for this role