Senior Workforce Management Analyst, Fixed Term Contract
Monzo
About this role
A Senior Workforce Management Analyst at Monzo will play a vital role in forecasting, scheduling, and improving operational efficiency for customer support and service teams. The role involves analyzing data, creating reports for senior leadership, and collaborating with various teams to optimize resource allocation and enhance customer experience. This is a 9-month fixed-term contract based in London, Cardiff, or remote within the UK.
Skills
About Monzo
monzo.comMonzo is an app-first UK challenger bank (founded 2015) focused on "making money work for everyone." It offers free UK current accounts — personal, joint and business — plus in-app tools to organise, save and invest, with features like budgeting, Pots, instant spending notifications and card controls. Monzo also provides credit products and business services, and emphasizes a clean mobile experience, transparency and community-driven product development. Headquartered in London, it’s known for fast onboarding and strong customer support.
Recent company news
Business of AppsMonzo Revenue and Usage Statistics (2026)
Jan 7, 2026
PYMNTS.comMonzo Acquires Habito to Bolster Mortgage Offerings
Dec 16, 2025
Yahoo FinanceMonzo board reportedly pushed out CEO Anil over IPO timing
Dec 16, 2025
Banking DiveMonzo CEO to step down in February
Oct 30, 2025
Bloomberg.comMonzo Gets Irish Banking License to Expand Into European Markets
Dec 17, 2025
About Monzo
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Monzo.
Salary
$40k – $51k
per year