Workforce Management Analyst

Austria Avis Autovermietung Gesellschaft m.b.H, Austria(1 day ago)

HybridFull TimeMedior$50,000 - $58,240Workforce Management

About this role

The Workforce Management Traffic Analyst at Avis Budget Group is responsible for analyzing customer contact data and managing staff scheduling and resource allocation in call centers. The role involves real-time decision making to optimize service levels and support both internal and outsourced contact centers.

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Required Skills

Verint WFM Software
Acd Technology
MS Office Suite
Data Analysis
Call Center
Staff Scheduling
Real-time Monitoring
Workforce Management
Communication
Problem Solving

About Austria Avis Autovermietung Gesellschaft m.b.H, Austria

avisworld.com

Avis Car Rental is a leading global car rental service with a presence in 4,700 locations across 160 countries. The company offers a wide array of vehicles for hire, catering to different customer needs, from luxury cars to budget options. Avis is known for its commitment to customer service and convenience, helping travelers around the world explore destinations with ease. The firm strives to provide travelers with an exceptional rental experience through its robust online platform and membership programs.

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