ITE Institute of Technical Education

Senior/Principal Manager, Customer Experience (CXDO)

ITE Institute of Technical Education(1 month ago)

HybridFull TimeSenior$116,090 - $156,625 (estimated)Customer Experience
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About this role

The Senior/Principal Manager at SkillsFuture Singapore will play a key role in driving a transformative omni-channel service delivery strategy within the Customer Experience team. This position focuses on enhancing citizen-centric service delivery across various service channels while ensuring seamless integration of technology innovations and quality assurance. The role also involves strategic planning and stakeholder engagement to improve customer satisfaction and operational efficiency.

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Required Skills

  • Customer Experience Strategy
  • Service Operations Management
  • Technology Innovation
  • Data Analysis
  • Stakeholder Engagement
ITE Institute of Technical Education

About ITE Institute of Technical Education

edu.sg

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