Senior Manager: Customer Experience and Channel Management
Absa Bank(26 days ago)
About this role
A Manager of Customer Experience and Channel Management at Absa Bank leads the strategic direction for customer experience and channel functions. The role focuses on designing customer-centric strategies, improving end-to-end customer journeys across branches and digital channels, and using data and innovation to enhance service delivery while collaborating with cross-functional teams.
Required Skills
- Customer Experience
- Channel Management
- Journey Mapping
- Data Analysis
- Stakeholder Management
- Project Management
- Strategic Planning
- Regulatory Compliance
- Leadership
- Innovation
Qualifications
- Bachelor's Degree in Business, Marketing or Finance
- Advanced Degree (Preferred)
- Advanced Diploma in Business, Commerce or Management Studies
About Absa Bank
absa.co.zaWith Absa's Digital Banking services, you can open a bank account, get a loan, or sign up for internet banking quickly and easily.
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