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Service Catalogue Manager at Datacom - ApplyBlast

Service Catalogue Manager

Datacom

1 month ago

3.6 on Glassdoor

Sydney, New South Wales, Australia

Onsite

Contract

Manager

0 applicants

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About this role

The Service Catalogue Manager at Datacom will oversee the design, development, maintenance, and continuous improvement of the Service Request Catalogue within the ITSM platform, ensuring clear definition, accurate categorisation, and alignment with organisational policies and best practices. The role involves close collaboration with IT teams, business stakeholders, and end‑users to deliver an efficient service request experience while supporting knowledge sharing and automation initiatives.

Responsibilities

Develop and maintain the Service Request Catalogue
Define and manage taxonomy and information architecture
Automate labour‑intensive tasks using knowledge‑management frameworks

Skills

Qualifications

ITIL 4 Foundation certification

About Datacom

datacom.com

Headquarters

Auckland, Auckland, New Zealand

Company Size

5001-10000 employees

Founded

1965

View Profile

Datacom is an information technology services company headquartered in Australasia that provides IT consulting, systems integration, managed services, cloud, cybersecurity, and software solutions to enterprise and government customers. It also develops and supports business software, particularly for public sector and payroll-related use cases.