Service Customer Retention Intern

Massachusetts Municipal Association

2 months ago

Onsite

Internship

Intern

0 applicants

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About this role

This internship at Volvo Car USA Service Operations focuses on improving customer retention and loyalty, especially among Battery Electric Vehicle owners, through data analysis, program development, and cross-functional collaboration. The role aims to enhance the service experience and drive sustainable growth in customer loyalty.

Skills

About Massachusetts Municipal Association

mma.org

Massachusetts Municipal Association (MMA) is the statewide membership organization that represents cities, towns, and the elected and appointed officials who serve them across the Commonwealth. MMA advocates for municipal interests at the State House, provides legal and policy guidance, and delivers training, conferences, research, and technical assistance on municipal finance, governance, public works, and local services. The Association also supports shared programs such as insurance and risk-management tools and convenes networks for peer learning and best-practice exchange. MMA’s mission is to strengthen local government capacity and amplify the voice of cities and towns in Massachusetts.