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Service Delivery Manager – AI/ML and Data at Techwave - ApplyBlast

Service Delivery Manager – AI/ML and Data

Techwave

3 months ago

Onsite

Full Time

Senior

0 applicants

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About this role

A Senior Service Delivery Manager at Techwave oversees end-to-end operations for AI/ML, Data Engineering, and Analytics solutions, ensuring adherence to SLAs and contractual commitments. The role involves leading cross-functional teams, managing customer escalations, and driving continuous improvement through ITIL processes and operational reviews. Key responsibilities include overseeing production support, release management, and collaborating with data scientists and cloud architects to deliver high-quality services.

Responsibilities

Manage end-to-end service delivery for AI/ML and data engineering applications
Lead AMS, production support, and incident management activities
Serve as primary point of contact for customer stakeholders and escalations
Oversee service transition, release management, and production deployments
Drive automation, process optimization, and operational excellence initiatives

Skills

Qualifications

Bachelor's degree in Computer Science or related fieldITIL Foundation or ITIL 4 Managing ProfessionalPMP or PRINCE2Certified Scrum Master (CSM)Microsoft Azure AI Engineer Associate