Service Delivery Manager

EOS (21 days ago)

HybridFull TimeManager$142,787 - $186,026 (estimated)Service Delivery

About this role

EOS is seeking a Service Delivery Manager to serve as the strategic interface between clients and delivery teams, ensuring strong service performance and long-term account growth. The role is the primary client contact and oversees account outcomes including governance and service commitments while fostering a seamless client experience. This position also leads an operations team and supports alignment between customer strategy and EOS delivery.

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Required Skills

Service Delivery
Stakeholder Management
Account Management
SLA Management
KPI Reporting
Service Reviews
Problem Management
Service Improvement
Team Leadership
Coaching

+8 more

About EOS

eosits.com

EOS IT Solutions is a family-run global technology and logistics company that designs, deploys and supports connected workspaces and collaboration solutions for large enterprise customers. They deliver business IT services — including managed services, unified communications, cloud and network deployments — combined with logistics expertise to ensure global rollouts run smoothly. EOS positions itself as a partner to the world’s largest industry leaders, focusing on secure, scalable workplace technology and end-to-end project delivery.