On-site - Incident Manager

DXC Technology(4 months ago)

HybridFull TimeManager$113,819 - $149,866 (estimated)Information Technology

About this role

A Service Manager at DXC Technology oversees the alignment between DXC’s IT service operations and customer expectations, acting as the primary interface for service governance and performance. The role focuses on ensuring service quality, tracking service metrics, and maintaining strong customer relationships to support sustained service delivery.

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Required Skills

Incident Management
Process Management
Change Management
Problem Management
Capacity Management
SLA Management
Service Reporting
Governance
Escalation Management
Communication

Qualifications

ITIL V4
5+ Years Experience

About DXC Technology

dxc.com

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions for global enterprises and public sector organizations — helping them harness AI to drive outcomes with speed at a time of exponential change. With deep expertise in managed infrastructure services, application modernization, and industry-specific software solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates.

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