Service Delivery Manager

Customers Bank(18 days ago)

Malvern, PAOnsiteFull TimeSenior$90,000 - $130,000IT Support

About this role

The Service Delivery Manager at Customers Bank oversees the delivery and performance of end-user support services, ensuring high availability, responsiveness, and regulatory compliance within a financial services environment. The role focuses on managing service desk operations, stakeholder relationships, regular reporting, and continuous process improvements.

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Required Skills

ITIL
ServiceNow
Endpoint Management
Windows 11
Microsoft 365
Active Directory
SCCM
IAM
Remote Support
Incident Management

Qualifications

Bachelor’s degree in Information Systems, Business, or related field
ITIL Foundation certification

About Customers Bank

customersbank.com

Customers Bank is banking built for entrepreneurs, by entrepreneurs offering a wide range of banking products designed with entrepreneurs like you. Member FDIC. Experience Customers Bank’s unique approach to banking.

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