Service Delivery Manager
General Dynamics Information Technology(8 days ago)
About this role
The Service Delivery Manager role focuses on managing IT service operations, ensuring high-quality service delivery, and coordinating between the service desk, development teams, and customers. The position involves leadership in an IT environment with a strong emphasis on process improvement, automation, and customer satisfaction.
Required Skills
- ServiceNow
- ITSM
- ITIL
- Agile
- Collaboration
- Process Improvement
- Team Leadership
- Customer Service
- Automation
- Knowledge Management
About General Dynamics Information Technology
gdit.comDelivering technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community.
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