Service Delivery Manager
Gentrack
About this role
Gentrack is seeking a Service Delivery Manager to oversee a portfolio of Managed Services customers, lead teams of analysts to deliver high-quality customer service, and drive business growth through operational excellence and customer relationship management. The role involves managing customer relationships, ensuring service levels are met, and fostering continuous improvement within the team.
Skills
About Gentrack
gentrack.comGentrack is a global software and services company that builds cloud-native systems for utilities and airports, helping organizations manage customer billing, revenue collection, market settlement and operational data. Its product suite spans customer care and billing, meter and market data management, energy trading/settlement and analytics to support grid modernization, renewable integration and the energy transition. Utilities and infrastructure operators choose Gentrack for its industry-specific SaaS platforms, implementation expertise and focus on improving customer experience, operational efficiency and regulatory compliance.
About Gentrack
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$75k – $105k
per year