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© All Rights Reserved. ApplyBlast.com
Diversified
The Service Desk Agent - Tier 1 handles client interactions through a ticketing system, performing initial triage and troubleshooting to determine if issues require Tier II assignment or on-site technician dispatch. This role involves proactive monitoring, remote support for client events, and maintaining accurate records within contractual SLA timeframes. The position requires effective communication with internal teams, field technicians, and clients to ensure timely resolution of service requests.
Headquarters
Portage, Indiana, United States
Company Size
1-10 employees
Founded
2007
Diversified is a global audio-visual and media technology firm that designs and builds experiential environments for clients in media, retail, sports, corporate, and government sectors. They provide end-to-end services including strategy and creative, system design and engineering, technology integration, installation, and ongoing managed services. Diversified delivers immersive AV, digital signage, broadcast and collaboration solutions to modernize communications and visitor experiences. Clients rely on their technical expertise and global delivery capability to execute complex, large-scale projects.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Diversified.
Diversified didn’t post a salary, so this is our estimate from similar listings.
23% below the average for this role