Service Desk Agent
Florida Department of Highway Safety and Motor Vehicles
About this role
This role involves handling customer inquiries via various support channels, providing professional and effective assistance, and maintaining high customer satisfaction. The focus is on first contact resolution, documentation, and continuous improvement within an IT service support environment.
Skills
About Florida Department of Highway Safety and Motor Vehicles
flhsmv.govThe Florida Department of Highway Safety and Motor Vehicles (FLHSMV) is the state agency that administers driver licensing, identification, vehicle registration and titles, and statewide highway safety programs. It oversees the Florida Highway Patrol and coordinates traffic law enforcement, commercial vehicle safety, crash reporting, and driver records and compliance (including REAL ID and organ donor registration). FLHSMV also provides online services for renewals, record and crash report requests, and conducts public education and outreach to reduce traffic fatalities and improve road safety.
About Florida Department of Highway Safety and Motor Vehicles
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Florida Department of Highway Safety and Motor Vehicles.
Salary
$80k – $107k
per year
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