IT Service Desk Analyst I
GBMC HealthCare(3 days ago)
About this role
A Technical Support Specialist providing Tier 1 first-level support for IT services, primarily via phone, email, and remote assistance. The role involves handling customer inquiries, incident reports, and service requests, with some onsite visits and hardware support. It requires a focus on customer service and technical resolution within defined service level agreements.
Required Skills
- Windows 10
- Microsoft Office
- Active Directory
- Hardware Repair
- Remote Support
- Customer Service
- Troubleshooting
- Imaging
- ITIL
- CompTIA A+
Qualifications
- High School
- Technical Certificate
- CompTIA A+
- ITIL
About GBMC HealthCare
gbmc.orgDiscover GBMC HealthCare - a leading medical center, cancer care, childbirth, advanced primary care, and hospice provider committed to compassionate patient care and cutting-edge treatments. Offering a wide range of medical services and expert physicians dedicated to your well-being, both on campus and in your Baltimore community. We make your health, healing, and hope our top priority at GBMC
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