Service Desk Analyst - English Speaker
NTT DATA,(12 days ago)
About this role
The Service Desk Analyst (IOC Analyst) at NTT DATA is responsible for handling client and vendor requests through calls, chat, or tickets. This fully remote role operates on a 24/7 schedule and involves applying standard procedures to provide quality support and resolve incidents effectively.
Required Skills
- ITIL
- Helpdesk
- Client Support
- Troubleshooting
- Network Technologies
- Incident Management
- Communication
- Customer Service
- Remote Support
About NTT DATA,
global.nttAt NTT, we innovate with purpose helping to make the impossible real. We are diverse and connected, creating a better future for society and the planet.
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