Service Desk Analyst I – Computing and Technology Services (CTS)
duq
About this role
The Service Desk Analyst I at Duquesne University provides first-level technical support to users via various communication channels, assisting with accounts, networks, servers, and applications to resolve issues quickly and efficiently. The role involves collaborative teamwork and the development of self-help resources to enhance customer satisfaction.
Skills
Qualifications
About duq
duq.eduDuquesne University is a private Catholic research university in Pittsburgh, founded in 1878. It enrolls about 8,000 undergraduate and graduate students and emphasizes hands-on learning by working alongside faculty to discover and reach their goals. The university is known for award-winning faculty, horizon-expanding education, and a strong commitment to community service, equity, and opportunity in the Pittsburgh region. Its programs span liberal arts, sciences, business, health, and professional fields, focusing on preparing students for meaningful careers and service.
About duq
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for duq.
Salary
$8k – $11k
per year