Service Desk Analyst I

The Service Desk Analyst I provides day-to-day technical support to employees, resolving hardware and software issues through troubleshooting and problem escalation. This role serves as the first point of contact for end users, handling inquiries via calls, chats, and emails while documenting incidents for further support. The position requires basic IT knowledge and the ability to work independently or within a team to maintain IT infrastructure and adhere to company policies.