Service Desk Analyst (Mandarin Speaker)

DXC Technology(2 months ago)

HybridFull TimeJunior$59,355 - $79,372 (estimated)Information Technology

About this role

A Service Desk Analyst (Mandarin Speaker) at DXC Technology provides front-line IT support, logging and validating incidents across the full range of products and applications used by customers. The role serves as the first point of contact in both Mandarin and English, ensuring issues are tracked, diagnosed, and escalated according to agreed service levels. The position operates within DXC’s IT services environment supporting enterprise customers.

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Required Skills

Incident Logging
Troubleshooting
Escalation
Customer Service
Mandarin
English
Time Management
Communication
Diagnostics
Teamwork

+6 more

About DXC Technology

dxc.com

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions for global enterprises and public sector organizations — helping them harness AI to drive outcomes with speed at a time of exponential change. With deep expertise in managed infrastructure services, application modernization, and industry-specific software solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates.

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