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Service Desk Analyst (Technical Support Administrator) at Leidos - ApplyBlast

Service Desk Analyst (Technical Support Administrator)

Leidos

4 months ago

3.9 on Glassdoor

Canberra, Australian Capital Territory, Australia

Onsite

Full Time

Senior

0 applicants

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About this role

A Level 2 Service Desk Analyst at Leidos Australia joins the Digital Modernisation Division to provide 24/7 technical support in complex, multi-vendor environments. The role involves resolving escalated tickets, monitoring storage technologies, and addressing incidents across operating systems and applications.

Responsibilities

Accept and resolve escalated Level 1 service desk tickets
Monitor and administer SAN, NAS, and storage technologies
Resolve incidents for operating systems and applications
Provide continuous 24/7 support coverage through shift work
Troubleshoot hardware and software issues in complex environments

Skills

Qualifications

Australian CitizenshipBaseline Clearance

About Leidos

leidos.com

Headquarters

Reston, Virginia, United States

Company Size

10001+ employees

Founded

1969

View Profile

Leidos is a Fortune 500 science and technology company that delivers solutions at the intersection of national security, health, and critical infrastructure, serving defense, federal government, intelligence, and commercial markets. With a global workforce of approximately 47,000, the company provides capabilities across AI, cybersecurity, digital modernization, mission software, space, maritime, managed health, and energy infrastructure. Leidos partners with government agencies and large enterprises to deliver mission-critical innovations that address complex national and global challenges.