Service Desk Analyst
Hong Leong Bank Berhad(1 month ago)
About this role
A Service Desk Analyst at Hong Leong Bank supports the delivery of IT services within the Group Technology organization and acts as the frontline contact for users across the bank. The role interfaces with internal teams, vendors, and stakeholders to ensure users benefit from timely IT support and contributes to Infrastructure & Operations activities.
Required Skills
- Incident Management
- Service Requests
- Ticketing
- First-Level Support
- Customer Service
- Google Workspace
- End-User Computing
- Networking
- Procurement
- Communication
Qualifications
- Diploma in Computer Science
- ITIL Foundation
About Hong Leong Bank Berhad
hlb.com.myHong Leong Bank Malaysia offers a host of personal financing products and services ranging from loans, credit cards, online banking, mobile banking and more. All designed to cater for the different needs and lifestyles of the customers.
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