Service Desk Incident Coordinator
Commandlink
About this role
Command|Link is seeking a Service Desk Incident Coordinator to serve as a central point for coordinating incoming service incidents, support cases, and internal work assignments. The role involves triaging, prioritizing, dispatching, and managing incidents to ensure efficient resolution and maintain service flow in a remote environment.
Skills
About Commandlink
commandlink.comCommandLink is a secure orchestration platform that lets teams execute, manage, and audit remote commands across cloud infrastructure and edge devices. It combines a lightweight agent, web console, and developer-friendly API/CLI to provide real-time execution, role‑based access controls, and searchable audit trails. Designed for SREs, DevOps, and platform teams, CommandLink reduces incident response time and enforces compliance by making operations repeatable, auditable, and automatable.
About Commandlink
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$84k – $113k
per year